In case you weren’t satisfied with the item received, you are eligible for a FULL REFUND!
Our refund policy lasts 30 days from the date you receive the item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, please contact us via email: Support@ButterflyPillow.co
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please double-check the shipping address sent in order confirmation emails. No refunds will be provided if the product is lost or undelivered due to an incorrect shipping address entered during the order process.
Shipping costs are non-refundable. It can take the warehouse up to 7 business days to process your return once they receive the package.
The funds will be credited back to your original form of payment within 3 to 5 business days.
Exchanges (if applicable)
If you need to exchange it for a different color, send us an email at Support@ButterflyPillow.co
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you have any questions, feel free to email Support@ButterflyPillow.co